Information We Collect

When you use our services, we gather different types of information to provide you with relevant financial communication tools and educational resources. Here's what we collect and why it matters:

Information You Provide Directly

• Contact Details: Your name, email address, phone number, and business address when you register for programs or contact us
• Professional Information: Job title, company name, industry sector, and role within your organization
• Learning Preferences: Course selections, communication styles, preferred learning formats, and scheduling availability
• Payment Information: Billing details processed securely through our payment partners (we don't store complete credit card numbers)
• Communication Content: Messages you send through our platform, feedback forms, and support inquiries

Information Collected Automatically

• Usage Data: Pages visited, time spent on different sections, interaction patterns, and feature engagement
• Device Information: Browser type, operating system, device identifiers, and IP address
• Location Data: General geographic location based on IP address (not precise GPS coordinates)
• Cookies and Similar Technologies: Small files that help us remember your preferences and analyze site performance

How We Use Your Information

We use the information we collect for specific purposes that directly benefit your experience with our services. Everything we do with your data ties back to improving business communication education.

Data Sharing and Disclosure

There are specific circumstances where we share information with trusted partners or as required by law. We're selective about who we work with and ensure they meet our privacy standards.

Service Providers

We work with carefully selected companies that help us operate our platform. These include hosting providers, payment processors, email service platforms, and analytics tools. Each partner is bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

Business Transfers

If aviontherex undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you via email and prominent notice on our website before any such transfer occurs, and we'll ensure the new entity honors this privacy policy.

Legal Requirements

We may disclose your information when required by Australian law, in response to valid legal processes (such as court orders or subpoenas), to protect our rights and property, or when we believe disclosure is necessary to prevent harm or illegal activity.

With Your Consent

In situations not covered above, we'll always ask your explicit permission before sharing your personal information with third parties.

Your Privacy Rights

Under Australian privacy law, specifically the Privacy Act 1988 and Australian Privacy Principles (APPs), you have several important rights regarding your personal information. Here's what you can do and how to exercise these rights:

Data Security Measures

Protecting your information is something we think about constantly. We've implemented multiple layers of security to keep your data safe from unauthorized access, alteration, or disclosure.

Technical Safeguards

• Industry-standard encryption (TLS/SSL) for all data transmitted between your device and our servers
• Encrypted storage for sensitive information using AES-256 encryption
• Regular security audits and vulnerability assessments by independent third parties
• Secure authentication protocols and password protection requirements
• Automated backup systems with encrypted off-site storage

Organizational Measures

• Strict access controls limiting who can view personal information based on job requirements
• Mandatory privacy and security training for all staff members who handle personal data
• Confidentiality agreements with employees and contractors
• Incident response procedures for potential data breaches
• Regular review and updates of our security practices

While we do everything possible to protect your information, no internet transmission or electronic storage method is completely secure. We can't guarantee absolute security, but we're committed to maintaining protection measures that meet or exceed industry standards.

Data Retention

We don't keep your information longer than necessary. How long we retain data depends on the type of information and why we collected it.

After retention periods expire, we securely delete or anonymize your information so it can no longer identify you. If you close your account, we'll delete your personal information within 90 days unless we're required by law to keep certain records.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and improve your experience. You have control over how these technologies work on your device.

What We Use

Essential Cookies: Required for basic site functionality like maintaining your login session and remembering your preferences. These can't be disabled without breaking core features.

Analytics Cookies: Help us understand how visitors use our site so we can make improvements. These track things like popular content and navigation patterns.

Functional Cookies: Remember your choices (like language preferences or display settings) to provide a more personalized experience.

Your Control

You can control cookies through your browser settings. Most browsers let you block or delete cookies, though this might affect site functionality. You can also opt out of analytics tracking through our preference center.

International Data Transfers

While we're based in Australia and primarily serve the Australian market, some of our service providers operate servers in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place.

We use hosting services located in Australia and Singapore, and some analytics tools process data in the United States. All international transfers comply with Australian privacy law and include contractual protections requiring the same level of data protection we provide here.

Children's Privacy

Our services are designed for professional adults engaged in business communication training. We don't knowingly collect information from anyone under 18 years of age.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately at help@aviontherex.com. We'll delete that information from our systems as quickly as possible.

Changes to This Policy

Privacy practices evolve, and we may update this policy periodically to reflect changes in our operations or legal requirements. When we make significant changes, we'll notify you in several ways:

• Prominent notice on our website homepage for at least 30 days
• Email notification to your registered address
• Updated "Last Updated" date at the top of this policy

We encourage you to review this policy periodically. Continued use of our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account before they become effective.

Australian Privacy Principles Compliance

This privacy policy is designed to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. We're committed to handling your personal information in accordance with these principles and Australian privacy law.

If you have concerns about how we handle your information, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). However, we'd appreciate the opportunity to address your concerns directly first.